Shipping & Returns

Shipping conditions

All shipments are entrusted to the Bartolini courier and are made within 48 hours of the order throughout Italy and the islands.

For retail customers , shipping is always free in Italy for orders over €49.

For B2B customers , shipping is free in Italy for orders over €300 .

For orders under €49 or for individual purchases by private customers, it is calculated at checkout.

Shipments are also made throughout Europe. For orders placed outside Italy, shipping is calculated at checkout.

Orders are entrusted to the courier within 2 days of order confirmation, except for some handcrafted products whose production time is specified in the product sheet. If payment is made by bank transfer, the order will be shipped after the actual receipt of payment.

For customers residing in Lombardy or for those who wish, it is also possible to proceed with the collection in person, at our pickup point in Milan.


You can exercise the right of withdrawal within 14 days of purchase by sending an email to indicating:

  • Name and surname
  • Business name
  • Order number
  • Reason for return

If the return is accepted, you will receive a shipping label by email, to be printed and attached to the package (preferably the same one that was used for the delivery).

The condition of the goods will be checked upon arrival at our office and, if compliant in terms of integrity, we will proceed with the refund.

The refund will be made within 3 working days of receiving the return, to the payment method used during the purchase.