Terms of Service

Art. 1 - General Provisions

meeo is a brand of Diemmefloor Srl - Via della Selva, 110 - 00045 Genzano di Roma (RM) - Partita Iva 14202241007 and is accessible through the urls: meeoshop.it and meeoshop.com

1. Browsing and transmission of a purchase order on the site implies acceptance of the Conditions and Data Protection Policies adopted by the site itself indicated therein.

2. These General Conditions of Sale apply to the sale of goods and the provision of services with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree 70/03) by

Company: Diemmefloor Srl

Registered office: Via della Selva, 110 - 00045 Genzano di Roma (RM)

VAT No.: 14202241007

Registered with the REA, no:

3. The business is subject to concession No. ------ and the competent Supervisory Authority is:

4. The user is required, before accessing the products and services provided by the site, to read these General Terms and Conditions of Sale, which are generally and unequivocally understood to be accepted at the time of purchase.

5. The user is invited to download and print a copy of the purchase form and these General Terms and Conditions of Sale, the terms of which meeo reserves the right to modify unilaterally and without prior notice.

Article 2 - Object

1. These General Terms and Conditions of Sale regulate the offer, submission and acceptance of purchase orders for goods and services on meeo and do not, however, regulate the provision of services or the sale of products by parties other than the seller that are present on the same site through links, banners or other hypertext links.

2. Before placing orders and purchasing products and services from different parties, we suggest that you check their terms and conditions of sale.

Art. 3 - Conclusion of the contract

1. In order to conclude the purchase contract, it will be necessary to complete the form in electronic format and submit it following the relevant instructions.

2. It contains a reference to the General Terms and Conditions of Sale, information on each purchased service and images of each product and its price, the means of payment that you can use, the mode of delivery of the purchased products and the related shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal; mode and time for returning the purchased products.

The seller is not responsible for the possible inadequacy of graphic representations of products shown where due to technical reasons, since the representations have a merely illustrative function.

3. Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale including the Information on the right of withdrawal and the processing of personal data.

4. The contract is concluded when the seller receives the form filled out by the user, after checking that the data contained therein is correct.

5. The user will be obligated to pay the price from the moment the online order submission procedure is completed. This will be done by clicking on the "Add to Order" button at the end of the wizard.

6. Once the contract is concluded, the seller takes charge of the order for its fulfillment.

Art. 4 - Registered Users

The sale is open to retail customers as well as professionals and wholesalers.

Retail sales take place without registration.

For B2B customers, however, site registration is required to access dedicated listings. Registration is done by filling out a form, taking care to indicate all the required data. meeo will verify the submitted data, giving the customer the status of verified customer and access to dedicated price lists. In case you do not receive confirmation, you can still proceed with purchases, but retail prices will be displayed and applied.

1. In completing the registration procedures, the user undertakes to follow the directions on the site and to provide their personal data correctly and truthfully.

2. Once registration is completed, the user will receive a confirmation email in the email provided by the user.

3. The confirmation will in any case exonerate meeo from any liability regarding the data provided by the user. The user undertakes to promptly inform meeo of any changes in their data at any time communicated.

4. If then the user communicates inaccurate or incomplete data, or even in the event that there is a dispute by the parties concerned about the payments made, meeo will have the right not to activate or to suspend the service until the relevant shortcomings are remedied.

5. At the time of the first request for activation of a profile by the user, meeo will assign to the same user name and a password. The latter acknowledges that such identifiers constitute the system of validation of the user's accesses to the Services and the only system suitable for identifying the user that the acts performed by means of such access will be attributed to him/her and will be binding on him/her.

6. The user undertakes to maintain the secrecy of his access data and to guard them with due care and diligence and not to transfer them even temporarily to third parties.

Art. 5 - Availability of the products

1. Product availability refers to the actual availability at the time the user places the order. However, this availability must be considered purely indicative because, as a result of the simultaneous presence on the site of several users, the products could be sold to other customers before the confirmation of the order.

2. Even after the order confirmation e-mail is sent, there may be cases of partial or total unavailability of the goods. In this eventuality, the order will be rectified automatically with the deletion of the unavailable product and the user will be immediately informed by e-mail.

3. If the user requests the cancellation of the order, terminating the contract, meeo will refund the amount paid within 30 days after meeo became aware of the buyer's decision to terminate the contract.

Article 6 - Products offered

1. meeo markets: dried, preserved, artificial flowers and plants, and items for staging and decoration.

2. The offer is detailed on our website www.meeoshop.it and www.meeoshop.com

Art. 7 - Terms of payment and prices

1. The price of products and services shall be as stated from time to time on the site, except where there is an obvious error.

2. In the event of an error, meeo will notify the purchaser as soon as possible allowing confirmation of the order at the correct amount or cancellation. In any event, there shall be no obligation on meeo to supply what is sold at the lower price erroneously indicated.

3. Site prices are inclusive of VAT and do not include shipping charges. Prices are subject to change at any time. Changes do not affect orders for which order confirmation has already been sent.

4. Once you have selected the desired products and services, they will be added to your shopping cart. You will simply follow the purchase instructions, entering or verifying the required information at each step of the process. Order details may be changed prior to payment.

5. Payment can be made by: Credit Card, PayPal, Bank Transfer.

Art. 8 - Delivery

1. meeo delivers throughout the Italian territory, excluding the state of Vatican City and the Republic of San Marino.

2. meeo will make its deliveries both at the domicile provided by the user and at the pick-up points indicated at the time of purchase.

3. Delivery is generally made within 2-4 business days, or, if no delivery date is specified, within the estimated time at the time of selection of the delivery method and, in any case, within the maximum period of thirty days from the date of confirmation.

4. If delivery is not possible, the order will be sent to the warehouse. In such an event, a notice will specify the location of the order and the means by which a new delivery can be arranged.

5. If you are unable to be present at the delivery location at the agreed time, we ask that you contact us again to arrange a new delivery date.

6. If delivery cannot take place for reasons beyond our control after thirty days from the date on which the order is available for delivery, we will assume that you intend to terminate the contract.

7. As a result of termination, the amounts will be returned, including delivery costs to the exclusion of any additional costs arising from the choice of a delivery method other than the ordinary method offered without undue delay and, in any event, within 30 days from the date of termination of the contract. Transportation resulting from the termination of the contract may have additional costs that will be borne by the purchaser.

8. Shipping costs shall be borne by the purchaser and shall be explicitly highlighted at the time the order is placed.

Article 9 - Returns

1. In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without penalty and without specifying the reason, within the term of 14 days in accordance with Art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.

2. In case of multiple purchases made by the buyer with a single order and delivered separately, the period of 14 days starts from the date of receipt of the last product.

3. The user who wishes to exercise the right of withdrawal of the purchase may send an email, indicating the order number and name of the user, to: contact@meeoshop.com

4. The purchaser must also exercise the right of withdrawal by sending any explicit statement containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, set out in Annex I, Part B, Legislative Decree 21/2014 not mandatory.

5. The goods must be returned to:
meeo c/o Diemmefloor s.r.l.
Via della Selva 145
00045 Genzano di Roma (RM)

6. The goods must be returned undamaged, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 14 days any shipping costs incurred by the user.

7. The costs of the return will be borne by meeo.

8. As provided for in Article 56 paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the site may suspend the refund until receipt of the goods or until the buyer has demonstrated that he has returned the goods.

9. The right of withdrawal will not apply in the event that the services and products of meeo are included in the categories of art. 59 of Legislative Decree 206/2005.

10. The site will perform the refund using the same means of payment chosen by the buyer at the time of purchase. In the case of payment made by bank transfer, and if the user intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary to make the refund.

Art. 10 - Data processing.

1. The buyer's data are processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the specific section containing the information pursuant to Art. 13 EU Regulation 2016/679 (Privacy Policy).9. If delivery cannot take place for reasons beyond the control of either party, you will be fully refunded your payment.

Article 11 - Safeguard clause.

1. Should any of the clauses of these General Terms and Conditions of Sale be null and void for any reason whatsoever, this shall in no case affect the validity of and compliance with the other provisions appearing in these General Terms and Conditions of Sale.

Art. 12 - Contacts

1. Any request for information may be sent

by email: contact@meeoshop.com
via telephone: +39 377 3933396
via mail: meeo c/o Diemmefloor srl, Via della Selva 145, 00045 Genzano di Roma (RM)


Art. 15 - Applicable law and competent court

1. These General Terms and Conditions of Sale shall be governed by and construed in accordance with Italian law, without prejudice to any different overriding mandatory rule of the purchaser's country of habitual residence. Accordingly, the interpretation, execution and termination of the General Conditions of Sale shall be subject exclusively to Italian law.

2. Any disputes inherent and/or consequent to the same shall be resolved exclusively by the Italian jurisdictional authority. In particular, if the user has the status of Consumer, any disputes shall be resolved by the court of the place of domicile or residence of the same according to the applicable law.

These conditions have been drawn up on 13/01/2022